Shop Policies

Last updated on 24 Jan, 2018

Shipping

Processing time
The time I need to prepare an order for shipping varies. For details, see individual items.

Estimated shipping times
United Kingdom: 1-3 business days

I’ll do my best to meet these shipping estimates, but can’t guarantee them. Actual delivery time will depend on the shipping method you choose.

Payment options

Secure options

Accepts Etsy Gift Cards and Etsy Credits

Etsy keeps your payment information secure. Etsy shops never receive your credit card information.

Returns & exchanges

I gladly accept exchanges and cancellations

Contact me within: 14 days of delivery
Ship items back within: 30 days of delivery
Request a cancellation: Before item has shipped
I don’t accept returns, but please contact me if you have any problems with your order.

The following items can’t be returned or exchanged
Because of the nature of these items, unless they arrive damaged or defective, I can’t accept returns for:

Custom or personalised orders
Digital downloads
Items on sale

Conditions of return

Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.

Privacy policy

I will only use your shipping and billing address, and contact information

To communicate with you about your order
To fulfill your order
For legal reasons (like paying taxes)

More information

Last updated on 24 Jan, 2018

Please note I am unable to post orders over the weekend due to my local Post Office’s opening times.

I can post orders out Monday – Friday.

Any orders placed after 3pm on Fridays will be posted out first thing Monday morning.